FAQ

Orders:

Do you have any photo requirements?

For the best results we recommend using a high quality, clear photo which at least 1,000 x 1,000 pixels. We also recommend using a square image however this is not a requirement.

 

How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.

 

Can I cancel or modify my order?

For custom orders unfortunately, once you have placed your order it cannot be changed or cancelled. This is because our team processes your order right away.

For non-custom orders we can make changes or cancellations if your order has not yet been fulfilled. 

 

What happens if my order is lost in the post?

If your order does not reach you for whatever reason we will send you a replacement item as soon as possible.

 

Shipping:

How long will my order take to be delivered?

Our custom pieces take approximately 2 weeks to be delivered as they are made by our international suppliers. We do our best to get all orders to you as soon as possible. If your order is not with you after 3 weeks, feel free to contact us.

 

Does Little dreamy Jewels ship worldwide?

Yes! We ship to most countries worldwide.

 

I can't track my order, what should I do?

We apologize if you are having trouble with our tracking tool. Perhaps you entered the wrong order number or placed your order with a different email address?

If you are still having trouble tracking your order after confirming this information, please contact us. If your postal tracking number is not working, please wait 48 hours and try again.

Sometimes, information on shipping tracking sites takes longer than usual to display updates.


I received an email saying my package was delivered but I have not received my package?

Although rare, your tracking number will sometimes say "delivered" before your package has arrived. If this happens to you within 48 hours of shipping, please try the following:

Check your shipping notification email to make sure your package has been shipped to the correct destination.

Look for a delivery attempt notification Search for your package around the delivery location.

Check to see if anyone else in the house has accepted delivery Some packages go through multiple carriers. 

Check other locations where you receive your mail Wait 48 hours - in rare cases, packages can be delivered up to 48 hours before arrival.

If your order has been delivered 48 hours after the expected delivery date, please contact our support team.

 

Payment & promotions

What payment methods do you accept?

We accept a variety of payment methods including credit cards Visa, MasterCard, American Express.

 

My promo code doesn't work, what should I do?

If you are unable to apply your promo code to your order, it is possible that you have entered an incorrect promo code or that your code has expired. 

Make sure to write the promo code exactly as it was provided to you, without spaces. If your promo code still does not work, please contact our support team to resolve this issue.

 

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

 

Problems with items received

My jewelry is damaged, what should I do?

We are deeply sorry to hear that your order is faulty! We are happy to help you with any issues, but first, our support team needs to receive a photo in order to reproduce your replacement piece of jewellery.

Please contact the support team with the following information:

- Your order number

- A photo of the damaged item

- The name and reference of the item

It is necessary to send a photo of the damaged item so that we can determine how to proceed. We will contact you as soon as possible to offer you a replacement item or a refund in accordance with our warranty policy.

Please check your email for a response from us within 24 hours. Your replacement item will be dispatched within the time frame provided for the standard delivery method, as indicated on our site at the time you contact us.


I received an incorrect item in my order, what should I do?

If you receive the wrong item in your order, please let us know as soon as possible so we can resolve the issue immediately.

First, check your order details to make sure the order was placed correctly with the personalisation you chose. 

Then contact our support team with your order number and a photo of the incorrect product. We will send you a replacement as quickly as possible.

 

I am missing an item from my order, what should I do?

We are sorry to hear that an item is missing from your order! We ask that you check your order confirmation to ensure that the details are correct and as per your order.

We may have sent your items in separate parcels. Please check your emails to see if any of your items will arrive separately. 

If your order has been sent in separate parcels, each delivery note will tell you what items you can expect to find inside. 

Please check the delivery notes for each part of your order to ensure that you have not missed anything.

If an item is missing, please contact our customer service team with your order number, the name of the missing item and a link to the webpage for that item if available. 

We will resolve this for you as quickly as possible.

 

I received my item, but the registration is incorrect

If we have made a mistake, we will be happy to rectify our error and offer you a free replacement item with the correct inscription.

When contacting us, please include the following details so that we can best assist you:

  • Your order number
  • A photo of the item you received
  • The correct inscription.

Products and general information

How does our company ensure that all our jewelry is in a safe and healthy environment?

The health and safety of our customers and employees is paramount in everything we do. As such, all our offices and workshops are regularly cleaned and disinfected.

All our employees are trained and careful to disinfected their hands before any contact with the jewelry. Each piece of jewelry is carefully cleaned, disinfected and polished before being packaged and shipped.

We are closely monitoring this evolving situation and making adjustments as necessary to ensure a sterile and safe work environment.